Refund policy
Return Policy – James & Lila – New York
By making a purchase on our website, you agree to the conditions described in this return policy. Please read this policy carefully before completing your order.
Return Conditions
Non-returnable items:
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Sale items (unless damaged or defective upon receipt)
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Electronic products
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Underwear, socks, shapewear, lingerie, or other intimate items (for hygiene reasons)
Timeframe for return requests:
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All return requests must be submitted within 14 days of receiving your order
How to Request a Return
To request a return, please email us at info@james&lila-newyork.com with the following details:
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Your order number
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A description of the issue or reason for return
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Photos, if applicable (e.g., damaged sale items)
We will respond within 2–3 business days with further instructions.
Cancellations
Due to our automated processing system, orders cannot be canceled once placed. Please check all details carefully before completing your purchase.
Return Shipping Costs
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James & Lila – New York does not cover return shipping costs
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The customer is responsible for shipping fees when returning items
⚠️ Return label required: All returns must include a return label. Returns without a label may not be accepted for a refund.
Sale Items
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Sale items cannot be returned, except when damaged or defective upon receipt
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Proof such as photos must be included when submitting your return request
Refund Process
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Once the returned item is received and inspected, we will notify you of the approval or denial of your refund
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If approved, refunds will be processed within 7 business days using the original payment method
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 14 days at info@jameslila-newyork.com.
Include clear details and photos so we can resolve the issue quickly.
Contact
For any questions about our return policy, please reach out to us at:
📧 info@jameslila-newyork.com
✨ Thank you for shopping at James & Lila – New York! ✨
